TATOM strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.TATOM only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
The following applies to our Returns Policy:
TATOM undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases. Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact TATOM. This policy applies only to merchandise purchased through TATOM. TATOM delivers only to addresses within the Republic of South Africa.
Please check your order, contact and address details carefully before you confirm order, as changes cannot be made once you have received confirmation of your order. Should you request TATOM deliver the product/s to your physical address, then you should note that all orders will be delivered during normal working hours (between 08h30 and 17h00) on week days only, and will be delivered in due course. Orders paid for by EFT will take 48 to 72 hours longer to deliver, as we need to confirm receipt of funds into the relevant TATOM Bank Account.
Please ensure that there is somebody available at the premises to receive the order.
Should you choose to collect the order from TATOM offices, the order will be ready for collection within 7 (seven) working days of receipt of confirmation of your order. Orders can be collected from TATOM offices during normal working hours (between 08h30 and 17h00) on weekdays. No delivery costs will be incurred should you decide to collect the order yourself.
Orders placed for collection at TATOM offices must be collected within 15 (fifteen) working days from receipt of the confirmation of order. Orders which are not collected within this time period will be cancelled and you will be credited with the full purchase amount.
The following procedure must be followed when receiving the order:
TATOM makes every effort to ensure that the information shared is up to date and accurate at all times. However, should an ordered item be out of stock, or any other delay in delivery will occur, every effort will be made to contact and inform you of same and, if necessary, make alternative arrangements.