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Return Policy

TATOM strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.TATOM only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

The following applies to our Returns Policy:

You must inspect the goods that are delivered to you. All goods that we sell to you are sold voetstoots and are deemed to be supplied in good condition and free of any defects. You will not have any claim against us for defect in the goods delivered to you unless you notify our sales department by email or telephone of the defect within 3 days after the date when the goods were delivered to you.
You may not return any goods which we supply to you and which you claim are defective unless we agree that those goods are defective and that they were defective at the time when they were delivered to you. You must allow our representative reasonable access to your premises during business hours to inspect the goods that you claim are defective to enable us to verify your claim. You may not withhold payment in respect of any goods that you claim are defective.
If we agree that any of the goods that were supplied to you are defective, we will notify you in writing by either email or telephone. The defective goods will be picked up by TATOM from the address to which it was delivered. The goods must be in their original packaging and condition.
In respect of any returns, the customer must advise the invoice number wherein the goods returned appear on such invoice.
If we agree that any goods are defective, we will either:
  • repair or replace those defective goods and deliver the repaired or replaced goods to you, at our cost, at the delivery address set out in your order;
  • or
  • refund you the amount which you paid for those defective goods.
  • We are not liable for any defects of any nature for any goods that you have cut, processed or treated in any way.
    Where goods are supplied to the customer’s order and subsequently returned on agreement with TATOM, a handling charge of 10% may be raised by TATOM
    Except where we have specifically provided you with a written warranty in respect of the goods, we do not give any warranties in respect of the goods that we supply to you. In particular, as you have selected and/or specified the goods, we do not warrant that the goods that you have selected and/or specified are suitable for the purpose for which you intend using them. You indemnify us against any claims made by any third party arising out of, or in connection with, any goods that we supply to you, and/or the use of those goods.
    Except where we have specifically provided you with a written warranty in respect of the goods, we do not give any warranties in respect of the goods that we supply to you. In particular, as you have selected and/or specified the goods, we do not warrant that the goods that you have selected and/or specified are suitable for the purpose for which you intend using them. You indemnify us against any claims made by any third party arising out of, or in connection with, any goods that we supply to you, and/or the use of those goods.

    Delivery Policy

    TATOM undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases. Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact TATOM. This policy applies only to merchandise purchased through TATOM. TATOM delivers only to addresses within the Republic of South Africa.

    Please check your order, contact and address details carefully before you confirm order, as changes cannot be made once you have received confirmation of your order. Should you request TATOM deliver the product/s to your physical address, then you should note that all orders will be delivered during normal working hours (between 08h30 and 17h00) on week days only, and will be delivered in due course. Orders paid for by EFT will take 48 to 72 hours longer to deliver, as we need to confirm receipt of funds into the relevant TATOM Bank Account.

    Please ensure that there is somebody available at the premises to receive the order. Should you choose to collect the order from TATOM offices, the order will be ready for collection within 7 (seven) working days of receipt of confirmation of your order. Orders can be collected from TATOM offices during normal working hours (between 08h30 and 17h00) on weekdays. No delivery costs will be incurred should you decide to collect the order yourself. Orders placed for collection at TATOM offices must be collected within 15 (fifteen) working days from receipt of the confirmation of order. Orders which are not collected within this time period will be cancelled and you will be credited with the full purchase amount.

    The following procedure must be followed when receiving the order:

    Proof of identity of the person signing for the parcel will be required (valid proof of identity will constitute an Identity Document book or a driver’s license).
    The identity number of the person receiving your parcel will be noted on the Delivery Note by the courier/TATOM representative, and you will receive a copy of the signed and completed Delivery Note and a Tax Invoice for your records.
    Please ensure that the sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following may occur:
  • a. You may inspect the order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/TATOM representative will initial next to the notation; or
  • b. You may sign for the order without inspecting it; however this will be noted on the Delivery Note. The courier/TATOM representative will then initial the Delivery Note, and in the unlikely event that any product/s is found to be missing thereafter, TATOM will not accept responsibility for said product/s; or
  • c. You may request the courier/TATOM representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by a TATOM representative in due course.


  • TATOM makes every effort to ensure that the information shared is up to date and accurate at all times. However, should an ordered item be out of stock, or any other delay in delivery will occur, every effort will be made to contact and inform you of same and, if necessary, make alternative arrangements.